Vogue Bazar has probably the best return and refund policy on pan Pakistan basis. We understand the insecurities, the customers feel regarding ecommerce and online fraud prevailing in Pakistan. Therefore, we believe in providing the best experience to our customers so that their trust on the e-commerce business is regained. Vogue Bazar guarantees 100% free refunds and returns with no questions asked! We also make sure that any refund claimed by the customer is processed on the same day without waiting for the return delivery.
We also feel proud in stating that despite our customer centric return and refund policy, our actual return and refund rate is less than 1%!
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at contact@vogue-bazar.com Please note that returns will need to be sent to the following address:
R-199,block C, Naya Nazimabad , Karachi, Sindh, 74600, Pakistan
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Pakistan, shipping your goods may take longer than expected.
You can always contact us for any return questions at contact@vogue-bazar.com
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period
Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@vogue-bazar.com
Need help?
Contact us at info@vogue-bazar.com or send us a Whatsapp us at +92329-2280007 for questions related to refunds and returns.